Reference

Terms That Govern Your 8l9 Account

These terms set out what you agree to when you open and use an 8l9 account — covering deposits via bKash, Nagad and Rocket, how withdrawals are processed, and what we expect from you.

Account eligibilitybKash, Nagad, Rocket paymentsWithdrawal conditionsAccount securityApplicable law
8l9 Terms That Govern Your 8l9 Account
TERMS CONTACT

Reach Us About These Terms

If any part of these terms is unclear, or if you want to raise a concern about how they have been applied to your account, our support team can help. Queries about payment disputes — including bKash, Nagad and Rocket transactions — are handled through the same channels. We aim to respond to terms-related queries within one business day.

Team online

Live Chat

Open the chat widget from any page on 8l9 to reach an agent directly about a terms or account question.

Email Support

Send a detailed query to our support address for written confirmation of how a specific term applies to your account.

Account Help Centre

The help centre covers common terms questions — payment rules, account limits, and eligibility — with step-by-step answers.

HOW WE OPERATE

How 8l9 Applies These Terms

We enforce these terms consistently across all accounts. Payment verification, account security, and withdrawal processing all follow the same documented rules — no exceptions based on account size or wallet type. If we make a decision that affects your account under these terms, you will receive a written explanation through your registered contact details.

Account Security

Your account is protected by OTP verification on login and on withdrawal requests. We never process a payout to a wallet that has not been verified against your account name.

Data Handling

We hold only the information needed to operate your account and process payments. Your bKash, Nagad or Rocket number is stored solely for transaction matching and is not shared with third parties outside of payment processing.

Account Changes

To update your registered wallet number or contact details, submit a request through live chat with identity confirmation. Changes take effect after our verification step is complete.

Terms Disputes

If you believe a term has been applied incorrectly to your account, raise it in writing via email. We will review and respond with a decision and the reasoning behind it.

Common Questions About Our Terms

These are the questions we hear most often about how our terms work in practice — covering account eligibility, payment rules, and what happens if something goes wrong.

Account eligibility depends on your local law and the regions we currently serve. It is your responsibility to confirm that online gaming is permitted where you are before opening an account.

Yes. Every deposit and withdrawal through bKash, Nagad or Rocket is governed by these terms. Your registered wallet number must match your account name for any transaction to be processed.

We may suspend or permanently close an account that breaches these terms. You will receive written notice explaining the reason, and any eligible balance will be handled according to our withdrawal policy.

We notify you through your registered account before any material change takes effect. Continuing to use your account after that notice means you accept the updated terms.

Contact us via live chat and provide identity confirmation. We will update your registered wallet number or contact details after the verification step is complete.

Send a written query to our support email. We will review the case and reply with a decision and the reasoning behind it, usually within one business day.
Reference

Terms & Conditions

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.